We follow data minimization principles and don't monitor your activity.
We store the following data:
|What ?||For how long ?||Why ?|
|Email address (optional)||Until changed, removed or account deleted||Notifications, account recovery|
|Account username||Until account deleted||Authentication|
|Account password hash||Until changed or account deleted|
|Payment reference numbers||5 years||Billing|
|Support tickets||1 year after last message||Support|
|Services usernames||Until service deleted||Authentication|
|Services passwords hashes, keys||Until changed or service deleted|
|dlbox torrent hashes||Until torrent deleted||dlbox home display, quotas|
Nothing else is stored.
Accounts without services are automatically deleted after 2 years of inactivity.
If we have to reveal data to third parties, we will inform our users about it.
We have received no secret requests.